Frequently Asked Questions

Find answers on most popular questions about actiTIME

How often do you release new versions?

We release new product versions once a year, typically in November-December. These versions contain new features and major improvements.

Several times a year, we release interim versions (for example, actiTIME 2017.1, 2017.2 etc.). These minor versions normally include minor improvements and fixes.

In actiTIME Online, all upgrades are applied automatically. To upgrade actiTIME Self-Hosted, you need to download the new package and install it over your existing installation as described in the “Upgrading actiTIME” sections of the Administration Guide.

Are upgrades free?

For actiTIME Online, the subscription fee includes all upgrades and their installation, so you don’t need to pay for them additionally.

For actiTIME Self-Hosted, major upgrades (to the next year’s version) imply a full license cost. Minor upgrades (within the current version) are free.

For more details on how to upgrade actiTIME Self-Hosted please refer to the “Upgrading actiTIME” sections of the Administration Guide.

How can I extend my subscription?

You can extend the subscription for actiTIME Online in the Settings → Licenses interface.

After clicking on the Extend License button, you’ll be redirected to the Purchase page where you’ll be able to proceed with the subscription for the next service period.

How can I add more user seats?

You can add more user accounts in the Settings → Licenses menu. Click on the Add User Accounts button to get to the purchase page and increase the number of user seats.

If you are using actiTIME Online and need to add user accounts for the next service period, just increase the number of licensed user seats in the payment form.