Datamine is a world leading technology and services provider for mining operations. It provides solutions ranging from exploration data management and orebody modelling to mine planning and operations to over 2,000 sites in 18 countries.
Datamine runs various projects for clients from software development to training and consulting and performs non-billable activities, including software testing and technical support. The company was looking to streamline time management across the organization and meet the following two objectives: capture time for billable activities to invoice its clients and see how the rest of the working time was distributed across non-billable activities.
Datamine spent years testing various tools from MS Excel to business time trackers until they ended up with the Mission Control feature in Salesforce that turned out to be unreasonably expensive. The company decided to manage its time tracking processes in a separate piece of software and, after some market research and software trials, they chose to go with actiTIME.
Our main concern was the price: even though we used Salesforce as a CRM system, we still had to pay extra costs per user, even for those only using time tracking features. This wasn’t cost effective for our particular mix of users. We did some research and finally opted for actiTIME that costs us just $3000 annually for a 150-user license.
actiTIME is very intuitive, so new employees require minimal training to start using the system. I particularly like the ability to switch off features we don’t use at all – this makes our workspace clean and uncluttered.
actiTIME reports became a valuable part of Datamine’s business intelligence. Managers use reports to see how effectively employees use their working hours across different activities, review the accuracy of estimates compared to actual performance for project planning and build reports for billable activities where each time entry is supported with work details to establish a necessary level of work insight for customers, improve trust and satisfaction.
actiTIME helped Datamine establish an easy time-tracking process across the company and provided tools for reviewing employee performance, managing the workload and billing their clients. More than that, it turned out to be the best solution that meets their business needs in a cost-saving manner.