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actiTIME is not available

  1. This site cannot be reached. Make sure that Tomcat is running. If not, start it.
  2. The requested resource is not available. Make sure that you are using the right link to access your actiTIME. Folder and file names in the path are case-sensitive. For example, http://192.168.103.72:8080/actitime and http://192.168.103.72:8080/actiTIME are different links; the first is valid.
  3. Failed to load actiTIME database configuration file. The database configuration file is actitime/WEB-INF/classes/com/actimind/actitime/AT.properties. Start MySQL setup script to configure the database:

    setup_mysql.sh

Not all elements of actiTIME interfaces are displayed or work properly

If some interface elements in your actiTIME are not displayed correctly or don’t work properly, please check the following.

  • Make sure that you are using a supported browser to access actiTIME from the local machine. Internet Explorer and Chrome are supported; correct operation of actiTIME is not guaranteed in other browsers.
  • Make sure that you are using a compatible Java version (1.8).

To find out what Java version your actiTIME is using, proceed as follows.

Open Help & Support menu and select ‘About actiTIME’.

Select ‘System Info’ actiTIME

Select ‘System Info’ tab of the dialog box and check your Java version:

If it is older than Java 1.8, upgrade it.

I accidentally deleted customers, projects, or tasks. Is it possible to restore them?

In the new actiTIME versions (starting from 2017), customers, projects and tasks are not deleted permanently. Instead, they are moved to special backup tables, so it is possible to restore them.

The following backup tables store the data of deleted customers, projects and tasks:

  • customer_backup
  • user_project_backup
  • task_backup
  • tt_record_backup
  • user_task_comment_backup
  • project_backup

Run SQL scripts to restore the missing data from the backup tables.

If you have already re-created deleted tasks you would just need to add missing time entries and comments to 'tt_record' and 'user_task_comment' tables. You would also need to update 'tt_revision'.

Example of a script for adding a time entry from the backup table:

insert into tt_revision (user_id, task_id, record_date, revision) values (1, 81, '2017-06-05', next_revision()) on duplicate key update revision=next_revision();

insert into tt_record (user_id, task_id, record_date, actuals) values (1, 81, '2017-06-05', 480);

Example of a script for adding a time-track comment:

insert into tt_revision (user_id, task_id, record_date, values (1, 81, '2017-06-05', next_revision()) on duplicate key update revision=next_revision();

insert into user_task_comment (user_id, task_id, comment_date, comments) values (1, 81, '2017-06-05', 'comment');

Example of a script for restoring missing tasks:

insert into task (id, customer_id, project_id, create_timestamp, completion_date, name, name_lower, description, deadline_date, billing_type_id, budget, parent_id) values (...);

update task_revision< set revision=next_revision() where id=...;

Please note that this script will work only if there was previously a task with such ID in the database.