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Frequently Asked Questions

Find answers on the most popular questions about actiTIME

How do I start tracking time with actiTIME?

Basically, to get started with actiTIME, you need to create tasks, add them to your timesheet, and start tracking time. See more details on the initial setup in our User Guide.

How do my colleagues access actiTIME?

To access actiTIME, a user needs login, password, and URL of actiTIME installation. For actiTIME Online, necessary login details (login and account activation link) are provided in the invitation email. The URL for access to actiTIME has the following format: http://<IP>:<port> where: IP is the IP address of the computer where actiTIME is installed; Port is the port number of actiTIME installation. If you installed actiTIME from an Auto package (.exe file), you specified it during the installation, and this URL opens when you start actiTIME. For Custom packages (.zip or .tar.gz), it is 8080.
Make sure that this URL does NOT contain ‘localhost’ or ‘127.0.0.1’. If it does, replace it with the IP address of the computer where actiTIME is installed. To find out the IP address:
  • Start Command Prompt (Start menu >> All Programs >> Accessories >> Command Prompt or start "Run" dialog box >> type "cmd" and press Enter).
  • Enter the command "ipconfig" in the Command Prompt and press Enter.
  • In the "IPv4 Address" line, you'll see the IP address of your computer.
Example of a correct URL: http://192.168.100.131:80 Example of an incorrect URL: http://localhost:80

How do I set up an admin user?

Administrative rights in actiTIME are defined by the set of permissions granted to the user. You can check your permissions in the personal profile. To open it, click on your name in the right upper corner of actiTIME interface. Permissions can be granted in User Account Settings interface. To open it, click on the Users tab and select necessary user in the list. Scroll down to the Permissions section and grant necessary ones to the user. Only users with ‘Manage Accounts & Permissions’ can grant permissions to other users and to themselves. To learn more on permissions, please refer to our User Guide.

I ran out of user accounts. What can I do?

No problem! You can free up some user seats, if there are users who stopped using the system, or purchase additional accounts. To free up a user account, just disable one of the accounts you don’t need anymore. Open the Users interface, click on the user’s name, and in the User Account Settings box, turn OFF user’s access to actiTIME. If there are no users whose accounts you can disable, purchase additional accounts. This can be done from the Settings → Licenses menu: click on the Add User Accounts button and proceed with the purchase.