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Frequently Asked Questions

Find answers on the most popular questions about actiTIME

How can I purchase actiTIME?

You need a trial account to purchase a license for actiTIME Online.

  1. Sign up for a free trial
  2. Navigate to the Settings → Licenses menu
  3. Select your license duration and number of users
  4. Proceed to purchase

What types of payments do you accept?

We accept all major credit cards. You can also pay via a wire transfer, and customers in the US and Canada have the option to send us a check.

Is my credit card data safe?

We don’t store your credit card information. All payments are handled by Stripe, a third-party payment processing service that follows strict data security guidelines.

What kind of agreement should I sign when purchasing actiTIME?

When purchasing actiTIME, you need to accept and sign our license agreement. Before the purchase, you can take a look at the Application Service Agreement (for actiTIME Online) and License Agreement (for actiTIME Self-Hosted).

Does actiTIME price include taxes?

actiTIME prices do not include taxes.

However, as actiTIME Inc. is a privately held Canadian company, Harmonized Sales Tax or Goods and Services Tax are added to the purchase for Canadian buyers.

Harmonized Sales Tax of 12-15% is applied for the following provinces: New Brunswick, Newfoundland and Labrador, Ontario, Nova Scotia, Prince Edward Island.

5% Goods and Services Tax is applied for other Canadian provinces.

You can review prices for actiTIME on our Purchase Page.

Can I buy additional users later?

Yes, you can buy more users from the Licenses menu at any time.

When you add more users in actiTIME Online, we will only charge you a prorated amount that covers the time until your next subscription period.

Do you have discounts for non-profits?

Yes, we do. To get a discount, please provide us with a document proving your non-profit status. We will send you a promo code that you’ll need to apply during the purchase.

Contact us at support@actitime.com for more information on available discounts.