Frequently Asked Questions

Find answers on the most popular questions about actiTIME

How do I purchase actiTIME Online?

You’ll need to sign up for a free trial, select your number of users in the Licenses menu and pay via your preferred payment method.

How does your pricing work?

actiTIME Online
You can purchase any number of users for 1 month or 1 year with the option to add more as you go. The pricing will depend on your number of users and the duration of your subscription:
1 to 40 users
41 to 200 users
1 month
$7 per user
$6 per user
1 year
$6 per user
$5 per user
1 to 40 users
41 to 200 users
1 to 40 users
41 to 200 users
1 month
$7 per user
$6 per user
1 year
$6 per user
$5 per user
actiTIME Self-Hosted
You can purchase a self-hosted license for any number of users at a fixed rate of $120 per user.

What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, and Discover. You can also pay via a wire transfer, and customers in the US and Canada have the option to send us a check.

Does the cost cover tech support?

Yes, the cost of your Online subscription or a Self-Hosted license covers basic customer support. Basic support includes general assistance and instructions on how to install, configure and use the software.

actiTIME Online subscription also includes any underlying maintenance such as upgrades, backups and data recovery performed by our team of qualified engineers. actiTIME Self-Hosted is installed on your premises, so any maintenance falls entirely to your IT staff. Should you need any extra assistance, we could arrange a remote session with one of our engineers at our standard rate of $40 per 1 hour.

For any support related requests, please feel free to contact us at support@actitime.com.

Do your prices include taxes?

No, our pricing does not include taxes, with the exception of purchases made from Canada. Customers from Canada will have HST/GST applied to their final price at checkout.

Do you offer discounts?

Yes, we offer discounted rates for nonprofit organizations. Learn more here or contact us at support@actitime.com for details.