How do I purchase actiTIME Online?
You’ll need to sign up for a free trial, select your number of users in the Licenses menu and pay via your preferred payment method.
How does your pricing work?
How many users do I need to pay for?
The subscription price depends on the number of all active users in your account, i.e., the number of your team members who consistently engage with actiTIME. This includes regular users, their managers, as well as admin users who apply actiTIME just to configure system settings and check on others’ data.
Can I deactivate users in my account?
When an employee quits your company, you can deactivate their user account to free up the seat for a new hire. You don’t have to pay extra money in case the overall number of active users in your subscription doesn’t change.
You can deactivate as many users as you wish. All their data will be safely stored and available in your actiTIME account.
What forms of payment do you accept?
We accept all major credit cards: Visa, MasterCard, and Discover. You can also pay via a wire transfer, and customers in the US and Canada have the option to send us a check.
Does the cost cover tech support?
Yes, the cost of your Online subscription or a Self-Hosted license covers basic customer support. Basic support includes general assistance and instructions on how to install, configure and use the software.
actiTIME Online subscription also includes any underlying maintenance such as upgrades, backups and data recovery performed by our team of qualified engineers. actiTIME Self-Hosted is installed on your premises, so any maintenance falls entirely to your IT staff. Should you need any extra assistance, we could arrange a paid remote session with one of our engineers.
For any support related requests, please feel free to contact us at support@actitime.com.
Do your prices include taxes?
No, our pricing does not include taxes, with the exception of purchases made from Canada. Customers from Canada will have HST/GST applied to their final price at checkout.
Do you offer discounts?
Yes, we offer discounted rates for nonprofit organizations. Contact us at support@actitime.com for further details.
