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Frequently Asked Questions

Find answers on the most popular questions about actiTIME

How can I purchase actiTIME?

You need a trial account to purchase a license for actiTIME Online.

  1. Sign up for a free trial
  2. Navigate to the Settings → Licenses menu
  3. Select your license duration and number of users
  4. Proceed to purchase

What types of payments do you accept?

We accept all major credit cards: Visa, MasterCard, and Discover. You can also pay via a wire transfer, and customers in the US and Canada have the option to send us a check.

Is my credit card data safe?

We don’t store your credit card information. All payments are handled by Stripe, a third-party payment processing service that follows strict data security guidelines.

What kind of agreement should I sign when purchasing actiTIME?

When purchasing actiTIME, you need to accept and sign our license agreement. Before the purchase, you can take a look at the Application Service Agreement (for actiTIME Online) and License Agreement (for actiTIME Self-Hosted).

Does actiTIME price include taxes?

actiTIME prices do not include taxes.

However, as actiTIME Inc. is a privately held Canadian company, Harmonized Sales Tax or Goods and Services Tax are added to the purchase for Canadian buyers.

Harmonized Sales Tax of 12-15% is applied for the following provinces: New Brunswick, Newfoundland and Labrador, Ontario, Nova Scotia, Prince Edward Island.

5% Goods and Services Tax is applied for other Canadian provinces.

You can review prices for actiTIME on our Purchase Page.

Can I buy additional users later?

Yes, you can buy more users from the Licenses menu at any time.

When you add more users in actiTIME Online, we will only charge you a prorated amount that covers the time until your next subscription period.

Do you have discounts for non-profits?

Yes, we do. To get a discount, please provide us with a document proving your non-profit status. We will send you a promo code that you’ll need to apply during the purchase.

Contact us at for more information on available discounts.