I cannot log in. What can I do?
Method 1: Use the Log in button
Click the Log in button located in the upper right corner of our website. Enter your email to receive a one-time verification code and log into the system with its help.
If you don't see the code in your inbox, try looking for it in the spam folder. If you haven't received the code at all, it means your email isn't registered in the system.
Method 2: Use the custom URL
Check if you are accessing your actiTIME installation via the correct URL. Contact your colleagues to verify that URL or find the necessary link in the welcome and setup emails from actiTIME.
If the URL is correct, make sure that you are entering the correct login info and password. If you don’t remember your password, try resetting it. To do that, use the “Forgot password?” link in the login window and follow the instructions from the password reset email.
Upon login, I am being forwarded to a past week in actiTIME. How can I fix this?
This happens when the link that you are using to access actiTIME contains a reference to a past week. Remove that part from the link and re-save it in your browser bookmarks. When using the updated link, actiTIME will redirect you to the current week.
I can’t import customers, projects and tasks from a CSV file. How can I fix that?
If you are receiving any errors during the import:
- Check if the structure of your document complies with the standard template and adjust it if necessary;
- Make sure that the encoding is correct. The correct ones are UTF-8 and UTF-16.
In Excel, you can choose the necessary encoding when saving the file. Select Tools >> Web Options and configure the correct encoding:
The data in the exported CSV is not separated by cells
This happens when different field separators are configured in actiTIME and in your operating system / spreadsheet editor. To fix this, identify the field separator that is used in your spreadsheet editor (usually it is Excel) and set it up in actiTIME Settings ➔ General Settings ➔ Formats menu.
To find out what field separator is configured in your Excel, find a CSV file that looks fine when opened in Excel, open it in any text editor (for example Notepad) and see what symbol is used to separate the values in the line.
actiTIME is working slower than usually. What can I do about it?
Try disabling all add-ons in your browser. Usually, the add-ons slow down response, so disabling them helps speed up the access to web sites and applications.
If you have lots of open tasks and projects in actiTIME, this may impair the performance. Review your open tasks and complete those that you have finished working on.
